• Do You Offer Free Shipping?

    • Yes, we do!
    • If you are located within the United States and your order totals a minimum of $75.00, you will receive FREE standard shipping.
      • By selecting this option, your order will be received in approximately 2-5 business days depending on your location.

  • Do You Ship In Discreet Packaging?

    • We understand the need for discretion and all merchandise shipped from malepower.com is packed in nondescript pouches or boxes.
    • In addition, the name on our return address label will read as MP Apparel.
      • MP Apparel will also be the name that appears on your credit card statement

  • Do You Ship Internationally?

    • Of course we do!  Men all over the world should be able to experience the thrill of wearing Male Power underwear.
    • We ship via U.S. Postal Service and most international packages should be delivered in 2-16 days, depending on the country we’re shipping to.

  • How Long Does It Take To Process A Return Or Exchange?

    • We process all returns and exchanges within 2 business days after they are received back at the Male Power warehouse.

  • What Currencies Do You Accept?

    • All prices are displayed in US Dollars.
    • International customers can find an exchange rate converter online to convert prices to their country’s currency.
    • Credit card companies may charge a currency conversion fee for international purchases.
      • Male Power is not responsible for these fees.
      • You will need to contact your credit card issuer to confirm what rates they may charge.

  • What Is Your Return Policy?

    • If you are unhappy with your purchase for any reason, please shoot us a note and we will gladly accept returns or exchanges within 30 days of purchase.
    • Exchanges are always free, and returns will be refunded in the original method of payment upon our receipt of the return.
    • All returned items must be sent back in their original packaging.
      • For obvious reasons we cannot accept returns for washed or worn items.
    • If you received free shipping for a $75 minimum order and your return causes your order to drop below the $75 minimum; a $7.95 shipping fee will be deducted from your refund.
    • To initiate an exchange or a return, please send an email to info@malepower.com that includes your name, order number and reason for return.
    • We offer free return postage for U.S. orders.
      • Return postage is not provided for international orders (including Canada).

  • What Is Your Shipping Policy?

    • We strive to ship all orders within 24 hours on normal business days, with the exclusion of weekends and shipping holidays.
    • All orders are shipped before 5:00pm Eastern Standard Time with the exception of holidays, in which case your order will ship on the next business day.
    • All orders received after 5:00pm are shipped the next business day.
    • Our normal business hours are Monday through Friday, 8:30am-5:30pm Eastern Standard Time.
    • We ship via U.S. Postal Service and most domestic packages should be delivered in 3-5 days.
    • Free shipping is offered for all domestic orders of $75.00 or more.
      • By selecting this option, your order will be received in approximately 2-5 business days depending on your location within the US.
    • International shipments are sent via the U.S. Postal Service and most packages should be delivered in 2-16 days, depending on the country.

  • What Payment Methods Do You Accept?

    • Male Power accepts the following debit or credit cards:
      • Visa
      • MasterCard
      • American Express
      • Discover Card
    • We also accept PayPal.
      • MP Apparel will be the name that appears on your statement.
    • We do not accept checks or money orders.

  • What’s My Size?

    • We have a whole page dedicated to ensuring you select the best fit and design for your body. Check out our Style Guide page here. There is also a size chart on every product page for easy reference.

  • Who Should I Contact If I Have A Question?

    • You can contact us here.
    • Or you can email us directly at: info@malepower.com
      • If it is order related be sure to include your full name and order number with your inquiry.
      • You can also find us on Facebook and Instagram.

  • Why Didn’t I Receive My Confirmation Email?

    • Your spam filter may have blocked it. We kindly recommend that you check your junk mail folder and add info@malepower.com to your safe senders list.
    • If it’s not in your junk mail folder, please confirm that the email provided is correct.
    If you continue to experience issues, please contact our customer service department at info@malepower.com with your confirmation number, and we will gladly assist you with your order.