• Do You Offer Free Shipping?

    • Yes, we do!
    • If you are located within the United States and your order totals a minimum of $75.00, you will receive FREE standard shipping.
      • By selecting this option, your order will be received in approximately 2-5 business days depending on your location.

  • Do You Ship In Discreet Packaging?

    • We understand the need for discretion and all merchandise shipped from malepower.com is packed in nondescript pouches or boxes.
    • In addition, the name on our return address label will read as MP Apparel.
      • MP Apparel will also be the name that appears on your credit card statement

  • Do You Ship Internationally?

    • Of course we do!  Men all over the world should be able to experience the thrill of wearing Male Power underwear.
    • We ship via U.S. Postal Service and most international packages should be delivered in 2-16 days, depending on the country we’re shipping to.
    • The recipient of an international shipment may be subject to import taxes, customs duties and fees which are levied once a shipment arrives in your country.  Additional charges for customs clearance are the sole responsibility of the recipient; Male Power has no control over these charges and we cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimate. Malepower.com is not responsible for additional import taxes, customs duties and fees.

  • How Long Does It Take To Process A Return Or Exchange?

    • We process all returns and exchanges within 2 business days after they are received back at the Male Power warehouse.

  • What Currencies Do You Accept?

    • All prices are displayed in US Dollars.
    • International customers can find an exchange rate converter online to convert prices to their country’s currency.
    • Credit card companies may charge a currency conversion fee for international purchases.
      • Male Power is not responsible for these fees.
      • You will need to contact your credit card issuer to confirm what rates they may charge.

  • What Is Your Return Policy?

    • If you are unhappy with your purchase for any reason, please shoot us a note and we will gladly accept returns or exchanges within 30 days of purchase.
    • Exchanges are always free, and returns will be refunded in the original method of payment upon our receipt of the return.
    • All returned items must be sent back in their original packaging.
      • For obvious reasons we cannot accept returns for washed or worn items.
    • If you received free shipping for a $75 minimum order and your return causes your order to drop below the $75 minimum; a $7.95 shipping fee will be deducted from your refund.
    • To initiate an exchange or a return, please send an email to info@malepower.com that includes your name, order number and reason for return.
    • We offer free return postage for U.S. orders.
      • Return postage is not provided for international orders (including Canada).

  • What Is Your Shipping Policy?

    • We strive to ship all orders within 24 hours on normal business days, with the exclusion of weekends and shipping holidays.
    • All orders are shipped before 5:00pm Eastern Standard Time with the exception of holidays, in which case your order will ship on the next business day.
    • All orders received after 5:00pm are shipped the next business day.
    • Our normal business hours are Monday through Friday, 8:30am-5:30pm Eastern Standard Time.
    • We ship via U.S. Postal Service and most domestic packages should be delivered in 3-5 days.
    • Free shipping is offered for all domestic orders of $75.00 or more.
      • By selecting this option, your order will be received in approximately 2-5 business days depending on your location within the US.
    • International shipments are sent via the U.S. Postal Service and most packages should be delivered in 2-16 days, depending on the country.

  • What Payment Methods Do You Accept?

    • Male Power accepts the following debit or credit cards:
      • Visa
      • MasterCard
      • American Express
      • Discover Card
    • We also accept PayPal.
      • MP Apparel will be the name that appears on your statement.
    • We do not accept checks or money orders.

  • What’s My Size?

    • We have a whole page dedicated to ensuring you select the best fit and design for your body. Check out our Style Guide page here. There is also a size chart on every product page for easy reference.

  • Who Should I Contact If I Have A Question?

    • You can contact us here.
    • Or you can email us directly at: info@malepower.com
      • If it is order related be sure to include your full name and order number with your inquiry.
      • You can also find us on Facebook and Instagram.

  • Why Didn’t I Receive My Confirmation Email?

    • Your spam filter may have blocked it. We kindly recommend that you check your junk mail folder and add info@malepower.com to your safe senders list.
    • If it’s not in your junk mail folder, please confirm that the email provided is correct.
    If you continue to experience issues, please contact our customer service department at info@malepower.com with your confirmation number, and we will gladly assist you with your order.